Orders and support

How can I contact Harnox?

Email [email protected] with your question and order number if available.

Can I change or cancel an order?

Contact us as soon as possible. Changes cannot be guaranteed once an order enters processing or shipment.

Shipping and returns

Is shipping free?

Yes. Standard shipping is free for orders delivered within the United States.

How long does delivery take?

Orders normally begin processing within one to three business days. Standard delivery generally takes five to eight business days after dispatch.

What is the return window?

Eligible items may be returned within 30 calendar days of delivery. Review the complete process, battery conditions and exceptions on our Returns & Refunds page.

Electric scooters

How should I prepare for first use?

Inspect the scooter and charger, confirm the folding latch and brakes are secure, set the tires to the recommended pressure and start on the lowest comfortable speed in a safe area.

Can I ride in rain?

Do not assume water resistance unless the product instructions explicitly confirm it. Wet roads reduce traction and braking performance.