Shipping coverage

Harnox currently serves customers in the United States. Standard shipping is free for U.S. orders.

Processing time

Orders normally enter processing within one to three business days after payment confirmation. Orders placed on weekends or holidays begin processing on the next business day.

Delivery estimates

Standard delivery generally takes five to eight business days after dispatch. Carrier delays, severe weather, high-volume periods and remote destinations may require additional time.

Tracking

When tracking is available, it is sent to the email address used at checkout. Tracking may take one to two business days to show its first updates after shipment.

Large-item delivery

Electric scooters may ship in large or heavy boxes. Review the carrier information and arrange a safe delivery location. Inspect the package before signing when the carrier permits.

Lost or damaged packages

If tracking has not updated for several business days, or a package arrives damaged, contact us with the order number and clear photos of the package and contents.